Komatsu Warranty Pro is the extended warranty program that Komatsu offers to keep your business moving forward. This after-sales service has an exclusive coverage designed to provide you with a high level of protection to support your operation and productivity.

The Komatsu Warranty Pro program aims at expanding (*) equipment warranty beyond the 12-month standard warranty, through two plans. (*) Applicable according to the list of models declared in the Extended Warranty Policy.

The Extended Warranty applies to Komatsu (*) equipment manufactured by the OEMs in Japan, Brazil and the United States. It can be purchased for new machines and for machines within the standard warranty period (up to 11 months from delivery to the Customer).

(*) Applicable according to the list of models declared in the Extended Warranty Policy. * Do not include extended warranty of Cummins engine.

All Official Komatsu Distributors in Latin America.

(*) 12 months of the standard warranty included.

Yes, there are two plans with different coverage: PTP: Power Train Pro (Extended Warranty for the Power Train). EWP: Extended Warranty Pro.

The Extended Warranty can be sold and acquired since April 1st, 2020.

Yes, the coverage may vary depending on the contracted period. For more information, please contact your Distributor.

As described in the Komatsu Holding South America's Extended Warranty Policy, the claim is entered and the repair or replacement of the structural component will be subject to approval.

Yes, it is only necessary to comply with the requirements established in the Komatsu Holding South America's Extended Warranty Policy.

Yes, it is only necessary to comply with the requirements established in the Komatsu Holding South America's Extended Warranty Policy.

No, during the total warranty period (standard + extended) the equipment must only use Komatsu genuine parts and components, including lubricants and filters. If Komatsu lubricants are not distributed in the local market, lubricants to be used must be from other brands authorized by Komatsu via formal letter. This authorization must be requested from the Komatsu Holding South America Product Support team.

No, this only applies when OEM campaigns of type A1 and A2 (Safety Campaigns) are carried out, where the communication letter indicates that the cost of a replacement machine is part of the campaign.

No, it is the Distributor who must carry out the repair or change of parts in the event of a failure covered by the warranty. Review the Warranty Policy section in the Komatsu Holding South America's Construction SPPM.

Yes, this is feasible if the machine meets the requirements indicated in the Komatsu Holding South America's Extended Warranty Program. This is also subject to the type of service contract and the rules stated by the Aftermarket team of Komatsu Holding South America.

The scope is defined for the models described in the Komatsu Holding South America's Extended Warranties Program.