{"id":608,"date":"2024-04-19T16:10:30","date_gmt":"2024-04-19T16:10:30","guid":{"rendered":"https:\/\/www.komatsulatinoamerica.com\/marketing-news\/?p=608"},"modified":"2024-11-13T19:12:36","modified_gmt":"2024-11-13T19:12:36","slug":"consolidacion-entre-wholesale-y-oem-support","status":"publish","type":"post","link":"https:\/\/www.komatsulatinoamerica.com\/marketing-news\/espanol\/edicion-33\/service-support\/consolidacion-entre-wholesale-y-oem-support\/","title":{"rendered":"Consolidaci\u00f3n entre Wholesale y OEM Support"},"content":{"rendered":"<p>La unidad de negocio de soporte de servicio de Wholesale se consolida con OEM Support, es decir, la comunicaci\u00f3n con la f\u00e1brica y el desarrollo de los Distribuidores en Servicio y Aftermarket.<br \/>\nAnteriormente el \u00e1rea se enfocaba solo como soporte al producto (PSG) viendo solo las comunicaciones con las f\u00e1bricas, como: problemas t\u00e9cnicos, rendimiento de equipos, etc. Ahora avanza y ofrece soporte a los distribuidores de Latinoam\u00e9rica, a trav\u00e9s de asesor\u00eda y desarrollo en industrias de la construcci\u00f3n y mediana miner\u00eda.<\/p>\n<p>Como parte del trabajo, se da soporte a 20 distribuidores de la regi\u00f3n, y entre las actividades que se realizan, se destacan, por ejemplo:<\/p>\n<h3>Visitas a los distribuidores<\/h3>\n<p>Se desarrollan visitas a los distribuidores con enfoque en el Gemba, destacando tambi\u00e9n las inspecciones t\u00e9cnicas de seguridad, donde se realizan actividades en conjunto, entre de ingenieros especialistas de Komatsu Latinoam\u00e9rica, distribuidores y SSOMA, en seguimiento a buenas pr\u00e1cticas, oportunidades y reducci\u00f3n de brechas en materia de seguridad.<\/p>\n<h3>Nuevas tecnolog\u00edas<\/h3>\n<p>En la b\u00fasqueda de las oportunidades para introducir y adoptar aplicaciones que funcionen como herramientas para mejorar el rendimiento de las \u00e1reas de Servicio y Aftermarket. Aplicaciones como: <em>Aftersales Support App<\/em> para mejorar eficiencia en <em>Product Support &amp; Sales Representative (PSSR)<\/em> y <em>Service Support App<\/em> para mejorar el tiempo medio de reparaci\u00f3n de un equipo (MTTR) y Bill Efficiency en servicio de construcci\u00f3n.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>La unidad de negocio de soporte de servicio de Wholesale<\/p>\n","protected":false},"author":25,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[7],"tags":[27],"class_list":["post-608","post","type-post","status-publish","format-standard","hentry","category-edicion-33","tag-service-support"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Consolidaci\u00f3n entre Wholesale y OEM Support - Conexi\u00f3n Komatsu<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Consolidaci\u00f3n entre Wholesale y OEM Support - 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