The Wholesale Service Support business unit is consolidating with OEM Support, i.e. the communication with the factory and the development of the Service and Aftermarket Distributors.<\/p>\n
Previously the area was focused only on product support (PSG) looking only at communications with factories, such as: technical problems, equipment performance, etc. Now it is moving forward and offering support to distributors in Latin America, through consulting and development in the construction and mid-size mining industries.<\/p>\n
As part of the work, support is given to 20 distributors in the region, and among the activities carried out, the following stand out, for example:<\/p>\n
Distributor visits are carried out with a focus on Gemba, also highlighting technical safety inspections, where activities are carried out jointly by Komatsu Latin America specialist engineers, distributors and SSOMA, to follow up on good practices, opportunities and narrowing of safety gaps.<\/p>\n
In the search for opportunities to introduce and adopt applications that function as tools to improve the performance of the Service and Aftermarket areas. Applications such as: Aftersales Support App to improve efficiency in Product Support & Sales Representative (PSSR) and Service Support App to improve mean time to repair (MTTR) and Bill Efficiency in construction service.<\/p>\n","protected":false},"excerpt":{"rendered":"
The Wholesale Service Support business unit is consolidating<\/p>\n","protected":false},"author":25,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[28],"tags":[27],"class_list":["post-565","post","type-post","status-publish","format-standard","hentry","category-edition-33","tag-service-support"],"acf":[],"yoast_head":"\n