Can you imagine solving in seconds what used to take you several minutes? With Komatsu’s AI Bot, that’s now a reality. This tool, powered by artificial intelligence, simultaneously searches manuals, TSI, and Service News to deliver reliable, accurate technical information instantly. As Sebastián Araya, Technology PM & Business Digitalization Deputy Manager, explains: “It’s focused on providing our technical and commercial teams with a useful tool to improve customer satisfaction.” 

The AI Bot is designed to optimize the daily work of our distributors, offering trustworthy information and immediate assistance. Its main benefits include: 

• Available to all Komatsu distributors, completely free of charge. 

• Exclusive for construction equipment. 

• 24/7 support in Spanish and English. 

• Fast responses that streamline processes. 

• Instant access to expert knowledge and real cases from across the region. 

Using it is simple: just log in through the Komatsu Global Portal (KGP) on your computer, tablet, or smartphone, select the equipment model, describe the issue—and that’s it! In seconds, you’ll have possible solutions at your fingertips. 

The big news? Its integration with TSI (official technical bulletins) and Service News (service bulletins with a news focus), expanding its reach to Europe, Japan, and LATAM. This allows you to identify similar cases in record time, access documentation with images and detailed descriptions, and even receive, in some cases, direct responses from the factory. A tool that enhances customer service and strengthens technical decision-making. 

Watch the explainer video here:

*For support or more information, email camila.medina@global.komatsu