Aware of the different needs of each project, Komatsu has designed five levels of services for its equipment to ensure operational continuity for its customers, guarantee the technical support that allows an increase in fleet productivity, and lower operating costs.
Starting at level 1 as the most basic one, new services are added as they go up. This allows the customer to select the option that best suits them.
Levels cover services such as inspection, maintenance, fluid analysis, certified labor and Komatsu genuine parts, among others. Addittionally, they include a satellite system that provides information on the use and status of the equipment, and also the possibility to choose the extended warranty benefit (this last advantage is only available in level 5).
Trusting in your distributor's technical support allows you to focus on your business and increase productivity.
You will be able to keep track of your operations and know -even hourly- maintenance costs.
Through a proactive and scheduled maintenance service, you can plan when your fleet will stop.
Your fleet will be kept in optimal conditions, without losing residual value at the time of fleet renewal.
Komtrax monitoring
Stewarst uses Komtrax to monitor customers machines including:
• Location monitoring.
• Utilization monitoring.
• Fuel consumption monitoring.
• Equipment maintenance alerts.
Service kit supply
Level 1 plus:
• Certificated oils and Genuine filters for the customer for scheduled maintenance services.
Service by Komatsu technician
Level 2 plus:
• Certificated oils and Geniune filters for the customer along with labor including a detailed inspection report during each service..
Condition monitoring
Level 3 plus:
• Certificated Oils, Genuine filters to the customer along with labor including a detailed inspection report during each service.
• Oil analysis reports for the customer.
• Detailed undercarriage inspection report every 1,000 hr service.
Extended warranty
Level 4 plus:
• Certificated Oils, Genuine filters to the customer along with labor including a detailed inspection report during each service.
• Oil analysis reports for the customer.
• Detailed undercarriage inspection report every 1,000 hr service.
• Extended warranty packages.
* Details of available services vary from country to country. For more information, please click here to contact us.
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