Komatsu has gained a place in the Colombian market thanks to its high-quality machines, outstanding performance, and excellent after-sales service. These leading characteristics captivated our customers.
In order to keep showing the brand’s product selection, and to get to know the customer’s needs, Komatsu organized a Field Day in its facilities in Bogotá for the first time. “This event was planned as an instance for understanding, listening, and answering questions. All of our customers come from different markets, this means that their needs are all different, and makes knowing them a fundamental issue. Komatsu guarantees the quality of the equipment, but it makes a difference because of the quality of the team and its people.” Expressed Patricio Pereira, General Manager of Komatsu Colombia.
In this occasion, there was an exhibition where the hydraulic excavator PC200, the skid steer loader SK820-5E0, and the backhoe loader WB93R-5E0 were the protagonists. Moreover, brands associated to Komatsu, like Bomag and Powerscreen, caught the attention of the attendants.
One of the customers who attended this event was Jaime Hernández, from HYE Construcciones Globales, he explained that his company’s raw material is sand, which contains high concentrations of silicon, a corrosive element. “For a good operation of the equipment, we need the outstanding support Komatsu gives us. The use of genuine replacement parts is also fundamental. We use them to extend the service life of the equipment”, asserts Hernández.
Additionally, Helbert Suárez, from Ladrillera Santafé S.A., emphasized the value of the Komatsu brand. “We are dedicated to manufacturing products for masonry, a heavy-duty work. We’ve been working with Komatsu for over 11 years, they have excellent products. We know their machinery really well and they also have something very important; the way they approach the customer, the support they give and their personal presence”, he concluded.
This Field Day helped reinforce the main attributes of the Komatsu products, proving their strength and reliability on the field.